CORPORATE LIBRARY SERVICE
Reading books on a wide array of subjects, spanning from management to self help, sports to politics, fiction to nonfiction, classics to new releases, is an intrinsic part of creating a well-rounded and productive professional.
What makes it difficult for employees/professionals is their lack of time and money, to get the books that they want and need to read. For corporates too, it becomes a very expensive proposition to provide an in-house library facility, because of the huge capital investment required on books, costly real estate and administrative hassles.
www.DoorstepBooks.com provides a paradigm shift to the concept of a conventional library and therefore provides solution to the above mentioned hurdles.
|a)||Pay per user|
|Organizations can purchase Doorstepbooks.com login licenses for limited number of users. This plan sets a monthly rate of payment per user license purchased.|
|b)||Pay per book|
|Under this plan, Organizations can choose to take as many Doorstepbooks.com login licenses as they wish. The organization is charged based on the number of books issued per month.|
|This plan is for Organizations that wish to purchase Doorstepbooks.com login licenses for their entire employee base. A discounted bulk rate is applied, and the organization pays a lump sum monthly amount irrespective of number of users or books issued.|
|d)||Mini Library at office|
|Doorstepbooks.com can set up a mini library inside Organizations’ office premises. The organization decides on the number of books to be stocked in the library and these are replenished with new titles every month.|
|Under this plan, a special rate of pricing is designed for an Organization, and this is offered to all employees of the Organization. The employees can then choose to opt and pay if they wish to use this service.|
Corporate Library Service
Q.What would be the procedure in case of damage or loss of book?
In case of damage or loss of book, you would be required to either procure and replace the book or pay the MRP of the book.
Q.How do I register for/create my account at DoorstepBooks.com?
Your account would be created by us and the login details would be mailed to you at your official email address.
Q.How do I rent books?
To rent books, you would be required to login to your account, select the books that you would like to read from the catalogue and add them to your booklist. You would then have to arrange the books in order of priority in which you would like them to be delivered. Once that is done you can place your delivery request by clicking on the "deliver" button present in the "My Booklist" section.
Q.What is " My Booklist"?
My Booklist is the section that displays the books that you have selected for rental. This section would also show you the status of your delivery request and would provide you with options to request for delivery, pickup & reissue.
Q.How do I manage " My Booklist"?
You can manage your Booklist by changing the priority of the books available in your Booklist. You can also remove a book from your Booklist. To add a book to your Booklist, browse/search a book and click on "Add to Booklist" button. To remove a book, click on the delete icon on the same row as the book on the Booklist. To rearrange books in the Booklist, just drag and drop the books and then click on "Update Priority".
Q.What is My Account?
My Account is the section from where you can view and manage details regarding your account. You can edit your profile, change password, see rental history, change delivery address & view referral history.
Q.What is the minimum number of books I need to maintain in My Booklist?
In order to start the service, you would be required to add at least 5 books in the Booklist.In order to have a high probability of a delivery, we need you to maintain at least 5 books in the Booklist, at any point of time.
Q.How long can I keep the books with me?
Although there are no dues dates specified by us,for corporate members, there are time limits specified by your company.Kindly contact your company's HR to find out the same. You can also contact us to know the details.
Q.What if I damage/lose the book?
If you lose/damage the book, you need to either pay the MRP of the book to us or replace the copy with a new one.
Q.How do I change my contact details?
Go to My Account> Edit Details to change your contact details.
Q.How can I can my office delivery address?
Go to My Account>Edit Details. You would be shown the office addresses registered with us. You may choose any one of the office location.
Q.How can I change my password?
Go to My Account> Password. You are requested to kindly change your default password after first login.
Q.What if I forget my password?
In the Login section, there would a "Forgot Password" link. Just click on that and enter your registered email address/Login Id. Your password would be mailed to your email address.
Q.How do I get books delivered ?
After your have added atleast 5 books in your booklist, rearrange the order of priority. Once this is done, you have to click on the "Deliver" button present at the bottom of your Bookslist". The top available books from your booklist would be issued to you and would be shown in "Books in delivery" section.
Q.When would the books be delivered?
We aim to deliver the books within 1-3 working days from the moment you request a delivery. This might however get delayed, if there is any unfavourable situation like bandh, storm, heavy rain etc.
Q.What if the books are not delivered within 1-3 working days?
Please give us a call at 033-65365122 , 09830448800 and we will take the case on a priority basis.
Q.Where will the books be delivered?
The books would be delivered at the reception of your office.
Q.How many books would be delivered in a single delivery?
This is based on your corporate plan. You can view the details in the "My Account" section.
Q.After I finish reading, how do I get my next set of books?
To return the books, kindly place a "Only Pickup" or "Pickup & delivery" request and do the following: a)Unstaple the shipment note from the return shipment envelope. b) Pack the books in the return shipment envelope provided to you at the time of delivery and seal it with a tape. c) Keep the book at the receiption/ despatch section of your office.
Q.What are the different options of requesting a pickup/delivery?
Pickup / delivery request can be made through any of the following options: (a).Through your account by going to "My Booklist", (b).Via SMS, (c).Calling our customer care at 9830448800 or 033-65365122.
Q.What if the books sent to me are not in good condition?
If you find that the books sent to you are not in good condition, then we request you to not accept the delivery, and register the issue with us by calling us on 033-65365122 , 09830448800 or by mailing us at email@example.com. We will address the issue as soon as possible, and meanwhile, we would send you the next set of books.
Q.What do I do if I get a wrong book?
Please call us to register the issue. We would send you the books as per your Booklist and take back the book wrongly delivered to you.
Q.Will I get the book which is on the top of my priority list in the Booklist?
We try to give you the books as per your priority, but if the same is in circulation then you get the next available book.
Q.What if my company transferes me to another city, then can I get deliveries in any other cities?
Yes. All you need to do is select the new office location from "My Account>Edit Details".
Q.What if I lose the return envelope?
In case you lose the return envelope, then you would be required to pack the books properly in any other envelope (to be procured by you).
Q.What if I lose the return shipment slip?
In case you lose the shipment note, kindly inform us at 983044800 or email us at firstname.lastname@example.org. We will email you a new shipment note copy. You will have to take printout of this document (3 copies) and hand it over with the books to our logistics executive.
Q.What if the title that I want is not listed in your catalogue?
In case a title that you want is not listed in our catalogue, kindly go to "Suggest a Books" section and place your request. We would try to procure and add it to our catalogue.Once this is done, you would be informed via Email & SMS and you can then rent it.
Q.What is Gift a Membership?
Gift a Membership is a feature through which you can give your friend/relative a membership of DoorstepBooks as a gift.
Q.How do I gift a membership?
Click on "Gift a Membership". Fill in your details and the details of the person whom you want to gift a membership. You have to make the payment for the subscription plan that you want to gift. You would be asked the date and mode of informing the person. Our representative will call you to verify and confirm the same.
Q.What is Refer a Friend?
Refer a friend is a feature in which you can refer DoorstepBooks.com to your friends, by filling up a form. An e-mail would be sent to them, requesting them to join the service. For every referred friend who becomes a member of DoorstepBooks.com, you earn points which can be redeemed at the time of renewal of your membership plan.
Q.What is Suggest a Book?
If there is a book that you want to read, and it is not available in our collection, then you can request for the book to be included in our library. We would try to get it as soon as possible. The price of the book would need to fall within our permissible limit.
Q.What is Donate a Book?
Donate a Book is a facility by which you can donate books to the library and earn points which can be redeemed against your next months membership fees.